Auckland Radiology is part of the RHCNZ Medical Imaging Group – New Zealand’s largest private radiology provider, dedicated to making world-class radiology services accessible to our local communities. Proudly supported by our shareholding radiologists, our nationwide network of 73+ clinics employs more than 1200 staff, including more than 140 specialist radiologists across our three iconic brands, Auckland Radiology, Bay Radiology and Pacific Radiology.
About the role:
We are seeking an experienced Medical Administrator who will play a key role in delivering seamless scheduling, professional reception services, and an exceptional customer experience.
This branch is one of our busiest and biggest “high-tech” branches’, offering MRI, CT, Ultrasound and X-ray medical imaging. As a primary contact for our patients and referrers in the region, you will be expected to deliver a professional service with a strong focus on customer service and care.
We are looking for a smart-minded individual to work in front-line services that can sometimes be challenging. This is a full-time, 40 hour per week position, Monday to Friday.
Ideal Skills and experience: - Radiology administration and/or medical scheduling experience preferred
- Excellent computer literacy
- Fantastic communication skills and sound judgement, with a proven ability to build and maintain effective working relationships
About You: - You will have excellent communication skills, and a professional phone manner with the ability to build empathy and rapport with patients and referrers quickly (referrers being medical specialists, GP’s, Physiotherapists etc).
- You will be a team player with an engaging attitude and big smile
- You will have a strong customer focus with both patients and referrers – knowing when to listen, asking the right questions and sourcing further insight when needed
- You will have excellent computer literacy and be open to learning new systems
- You will be detail oriented
- You will be able to multitask and manage competing priorities in a busy environment
- You will be coachable, and confident in asking questions when the need arises
If you believe you have these attributes and would like to be part of a team dedicated to providing imaging services in an innovative, caring and ethical way, then we would love to hear from you.