Auckland Radiology is part of the RHCNZ Medical Imaging Group – New Zealand’s largest private radiology provider, dedicated to making world-class radiology services accessible to our local communities. Proudly supported by our shareholding radiologists, our nationwide network of 73+ clinics employs more than 1200 staff, including more than 140 specialist radiologists across our three iconic brands, Auckland Radiology, Bay Radiology and Pacific Radiology.
About the role: We are looking for a professional, full time Bookings Administrator and Medical Receptionist. The right applicant will be able to provide both scheduling and reception duties.
This is a full-time, 40 hour per week position, Monday to Friday between the hours of 8.30am -5.00pm covering both Glenfield and Hauraki Branches. These branches provide an efficient, friendly and customer-focused service to our referrers, patients and colleagues and manages appointments for most of the services Auckland Radiology provides, including Ultrasound, MRI, CT, and interventional procedures.
Ideal Skills and experience: - Radiology administration and/or medical reception experience preferred, but not essential
- Excellent computer literacy
- Fantastic communication skills and sound judgement, with a proven ability to build and maintain effective working relationships
- Previous experience in a customer service role
About You: - You will have an excellent, professional phone manner with the ability to build empathy and rapport with patients and referrers
- You will be resilient and understanding in order to build and maintain effective working relationships with internal customers and colleagues
- You will have a strong customer focus with both patients and referrers – knowing when to listen, asking the right questions and sourcing further insight when needed
- You will be a smart and agile thinker who can communicate clearly
- You will be open to learning new systems, be coachable, and confident in asking questions when the need arises
- You will be flexible in your ability to provide support to ARG branches in the Auckland area on occasion
- Radiology administration and/or medical reception experience an advantage, but with relevant transferrable skills
If you believe you have these attributes and would like to be part of a team dedicated to providing imaging services in an innovative, caring and ethical way, then we would love to hear from you.