Auckland Radiology (ARG) is part of the RHCNZ Medical Imaging Group – New Zealand’s largest private radiology provider, dedicated to making world-class radiology services accessible to our local communities. Proudly supported by our shareholding radiologists, our nationwide network of 73+ clinics employs more than 1200 staff, including more than 140 specialist radiologists across our three iconic brands, Auckland Radiology, Bay Radiology and Pacific Radiology.
We are looking for a professional, full time Bookings Administrator to work in our busy, centralised bookings team at ARG’s premises at 99 Remuera Road Remuera. This is a full-time, 40 hour per week position, Monday to Friday between the hours of 7.30am -5.30pm.
The Bookings Team provides an efficient, friendly and customer-focused service to our referrers, patients and employees.
The team manages appointments for most of the services ARG provides, including Ultrasound, MRI, CT, PET-CT and interventional procedures.
About You: - You will have an excellent and professional phone manner with the ability to build empathy and rapport with patients and referrers
- You will be resilient and understanding in order to build and maintain effective working relationships with internal customers and colleagues
- You will have a strong customer service focus with both patients and referrers – knowing when to listen, asking helpful questions and sourcing further insight when needed
- You will be a smart and agile thinker who can communicate clearly
- You will be open to learning new systems, be coachable, and confident in asking questions when the need arises
- You will be flexible in your ability to provide support to ARG branches in the Auckland area on occasion
- Radiology administration and/or medical reception experience is an advantage but not essential, but with relevant transferable skills is a benefit
If you believe you have these attributes and would like to be part of this dedicated team, we would love to hear from you.