Terms of Use

myIMAGING Patient Portal

myIMAGING is provided to you by Auckland Radiology Group.  When you access myIMAGING, you agree to be bound by  these Terms of Use and the  ARG Privacy Statement, which forms a contract between us and you.  We retain sole discretion to update these Terms of Use to accurately reflect how we conduct our business; however any changes will not apply retroactively.  If you do not agree to the updated Terms of Use, you should discontinue your use of myIMAGING.  


We will comply with applicable privacy and health information laws when collecting, handling and using any personal information that we obtain about you in connection with your use of myIMAGING.  A copy of the current ARG Privacy Statement is also available here.


To be eligible to use myIMAGING, you must be a patient of ARG and be at least 16 years of age.  The myIMAGING account will be established in your name as the patient.  Adults who lack the capacity to manage their own account, can use an authorised representative to create an account for them. 

Your Account 
In order to use myIMAGING, you must apply for an account.  To set up your account, we will ask you to provide some information about yourself.  You must ensure that this information is true, accurate, complete, and up-to-date.  You OR your Authorised Representative are responsible for any activity that occurs on or through your account.  To protect your Account, keep your user login and password confidential.  You understand that if you give anyone your user login and password, you are consenting to them accessing your account on your behalf, including accessing any personal and sensitive information that can be viewed through the Patient Portal.  You should notify us immediately if you become aware of any unauthorised access to or use of your account.  You may stop using myIMAGING at any time and we can deactivate your account if you give us notice to do so.  We may change, suspend, or discontinue your access to or use of the myIMAGING Patient Portal at any time in our sole discretion and without any liability to you. 

Using myIMAGING on behalf of another person 
You may only access myIMAGING on behalf of another person if: 

  • you have Power of Attorney over that person’s healthcare arrangements; or 
  • you have that person’s express consent, and you act strictly in accordance with that consent. 

Disclaimers and Acceptable Use

You are responsible for use of your myIMAGING account.

  • You are responsible for your medical affairs and recordkeeping.  Any medical and treatment decisions made by you are based on independent professional medical advice, diagnosis, treatment, or judgment.
  • You acknowledge and agree that the myIMAGING Patient Portal, and any information, communications, or content you receive from us, are not designed for, and must not be relied upon in relation to any critical, emergency, or acute care circumstances, and are not a substitute or replacement for independent professional medical advice, diagnosis, treatment, or judgment.
  • In accessing or using myIMAGING (including downloading and transmitting any images) you must ensure that you do not:
    • breach any laws, or encourage or assist the commission of any illegal act,
    • infringe any person’s rights,
    • impersonate any other person,
    • negatively impact any other user’s ability to access and use the Patient Portal,
    • publish or link to malicious content, or
    • engage in unlawful or unacceptable conduct to any other person, or which will or is reasonably likely to damage our reputation or our services (including myIMAGING).

Availability and accuracy of information

While we use our best efforts to make sure that myIMAGING meets our patients’ needs, we are unable to guarantee that it will always be accurate, defect free, or compatible with any other systems or services. 


You must only use or access myIMAGING for purposes permitted or contemplated by these Terms of Use (or otherwise authorised by us).  To the extent permitted by law: 

  • neither we nor our licensors, suppliers or any other third party referred to in the myIMAGING Patient Portal are liable for any loss, cost, damage, or injury arising out of:
    • the provision of the myIMAGING Patient Portal, or 
    • any use or misuse by you (or other people) of the myIMAGING Patient Portal. 
  • all express or implied guarantees, warranties, representations, or other terms not contained in these Terms of Use are excluded. 

To the extent permitted by law, we are not in any way liable to any party for any indirect, incidental, special or consequential damages or loss arising from the access to and use of myIMAGING. 


Applicable Law: These Terms of Use are governed by the laws of New Zealand, and we and you each submit to the exclusive jurisdiction of those courts. 

Severability: If any of these Terms of Use are invalid, unenforceable, or illegal, the remaining Terms of Use will continue to apply. 

Contact Us

Any and all correspondence regarding these Terms of Use should be addressed to [email protected]