COVID-19 Update: We are currently operating with restrictions under Alert Level 3, in order to provide a safe environment for our patients and staff. You can read more here. ARG sincerely thank all our patients and staff for their care and cooperation.

myARG

Your Images and Reports Online

MyARG provides Auckland Radiology patients with electronic access to their images and imaging reports.

How to gain access

To gain access to your images you first need to register (using the form below). You will then be sent a text with an activation code (this can take up to 1 working day), as well as instructions for activating (via email). Full instructions on how to activate your account will be included in the email we send you.

Please note, you cannot register for myARG until you have had your first scan with us. Currently myARG patient portal accounts are only available to patients aged 16 years of age or older.

View Terms of Use 

Register for myARG here

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FAQs

Once you have submitted the webform with all your details we will create your account, then send you an email with a link to the portal and an SMS (text message) with an activation code.

Follow the instructions in the email you received from Auckland Radiology Group.

Click on the ‘Activate Account’ link, this will direct you to the myARG Patient Portal where you can complete your registration. Type in the activation code you received by SMS, then create a unique username and password. Once done, you will be able to log in to the Patient Portal.

Your activation code will expire after one month.  To request a new activation code or for assistance with your activation contact the ARG IT department by email at it@arg.co.nz or by phone on 09 529 4865.

Did you receive your activation code over one month ago? If so, it has expired and you will need to apply for your account again.

Currently myARG patient portal accounts are only available to patients 16 years of age or older.  If you require access to reports or images for a patient under 16 years please contact us by email on reports@arg.co.nz or by phone on 09 529 4850.

Follow the instructions on the login screen under “Forgot My Password”

If you cannot remember your password, click the ‘Forgot My Password’ link on the myARG login page and follow the steps. You will receive an email with a temporary password that you can use to log in and reset your password.

You will receive your username and password in a password recovery email.  Click the ‘Forgot My Password’ link on the myARG login page and follow the steps.

To delete your account, contact the ARG IT department by email at it@arg.co.nz or by phone on 09 529 4865.

Please contact ARG by phone on 09 529 4850 and press 2 for General Enquiries, or email arg@arg.co.nz

Your account will lapse if it is not accessed within two years.  If your account has become inactive you will need to reapply for an account.

Your reports are in ‘My Exams’. Click an exam to see the corresponding reports and images.

Your report is available ten business days after your exam is finalised, images are available immediately. If you require your report urgently, please contact your referrer.

If you have any questions regarding your images or the report, please discuss these queries with your referrer.

Your scans are accessed from the ‘My Exams’ button or menu tab. When you click an exam, you have access to reports and the corresponding images. Images are presented as thumbnails that you can click to increase the size of the image. You can also pan and zoom images.

Yes. In the Image Viewer, click the ‘Download’ button.

You can pan and zoom images. You can also swipe right or left to see the next or previous image within the same exam, if applicable. On mobile devices, you can pinch the image.

Only imaging studies performed at ARG are visible in the myARG portal.

If you visited ARG before we were fully digital in 2008 it may not appear.   If you require access to a report from a visit before 2008 please contact us by email at reports@arg.co.nz or by phone on 09 529 4850.

There is no app for the myARG Patient Portal, however it is viewable on a mobile device using a browser. You can set a bookmark under your preferred web browser or create a shortcut on your home screen.

For assistance with the myARG Patient Portal please contact the ARG IT department by email at it@arg.co.nz or by phone on 09 529 4865.

You can make a booking at Auckland Radiology Group by following this link https://arg.co.nz/book-an-appointment/ or call us during business hours on 09 529 4850 and press 1 for bookings.

For personal computers or laptops:

Mouse – first click on the image thumbnail. Next, position the mouse cursor (arrow) over the image sequence, then use the roller on the mouse to scroll up or down through the images.

Touchpad – first click on the image thumbnail. Next, position the cursor (arrow) over the image sequence then using two fingers on the touchpad, drag your fingers up or down to scroll up or down through the images.

On mobile devices, to scroll through the images, touch the image and move your finger up or down. Scroll left or right to move through the thumbnails.

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