Medical Receptionist

• Work in an environment where colleagues collaborate and support each other
• Be valued for your contribution
• Have access to opportunities for ongoing professional development
• Enjoy excellent employee benefits, including 5 weeks annual leave after two years

About ARG

Auckland Radiology Group are a wholly independent, NZ owned and operated company dedicated to excellence in radiology services. Our radiologists, medical imaging technicians, sonographers and administration staff are highly valued and experts in their fields.

About the role

We are seeking a Medical Receptionist to work in our Hauraki branch which offers medical imaging in ultrasound and x-ray. This branch falls under our Northern Team which includes staff at our Glenfield branch, and requires occasional cover at this site. Our “high tech” Glenfield branch provides medical imaging including MRI, CT, ultrasound, x-ray and interventional procedures (e.g. biopsies).

In this role you will be a primary contact for our patients and referrers in the region, so you will be expected to deliver a professional service with a strong focus on customer service and care. The right applicant will be able to provide reception excellence and, as this is a customer facing role, strong people skills are a must.

We are looking for a smart-minded individual who can work under pressure in front-line services. This is a full-time, 40 hour per week position, Monday to Friday.

Ideal skills and experience:

• Experience in a customer service and/or reception role.
• Fantastic communication skills and sound judgement, with a proven ability to build and maintain effective working relationships.
• Planning and organisational skills, able to multi-task and prioritise.
• Attention to detail with the ability to produce accurate and high-quality work.
• Recognise the importance of maintaining confidentiality and ethical standards.
• An understanding of radiology services or medical reception experience will be an advantage, but is not essential.

About you:

• You will be a smart and agile thinker who can communicate clearly.
• You will have an excellent, professional phone manner and communication skills.
• You will have the ability to build empathy and rapport with patients and referrers quickly (referrers being medical specialists, GP’s, Physiotherapists etc).
• You will be open to learning new systems, be coachable, and confident in asking questions when the need arises.
• You will be resilient and understanding in order to build and maintain effective working relationships with internal customers and colleagues.
• You will be adaptable and able to adjust to meet changing demands and situtations and deal with diverse people.
• You will be a team player.
• You will have a strong customer focus with both patients and referrers – knowing when to listen, asking the right questions and sourcing further insight when needed. 

If you believe you have these attributes and would like to be part of a team dedicated to providing imaging services in an innovative, caring and ethical way, then we would love to hear from you.